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Customer Support Chatbot
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Customer Support Chatbot
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Description
Provides instant, automated responses to customer queries and routes complex issues to human agents when necessary.
System
The System uses NLP to interpret customer queries, provides automated responses, and escalates unresolved issues to live support agents while logging interactions for quality review.
Input
FAQ database, customer query templates, support protocols
Expected Outcome
Faster response times, improved customer satisfaction, and detailed logs of customer interactions.
Previous
FAQ Generator & Updater